FAQ
1. How do I know my size?
We provide a size guide with each product on the website. Our sizes are true to size, but if you prefer a looser/oversized fit, we recommend ordering one size up.
2. What payment methods does LUVSOM accept?
We accept the following payment methods:
- Visa, MasterCard, American Express
- Apple Pay, Google Pay
- iDEAL, Bancontact
3. Can I cancel or modify my order?
Once your order is placed, we are unable to cancel or modify it. Please make sure you have selected the correct items and size before confirming your order. If you have any questions, please contact us as soon as possible!
4. How quickly will my order be shipped?
We aim to ship your order within 1-3 business days. During busy periods (black Friday, big drop, sale) it may take a little longer. You will receive a tracking number once your order has been shipped.
5. Do you ship internationally?
Yes, we ship worldwide! Shipping costs vary depending on your location. You can view the shipping cost during checkout.
6. Can I return or exchange my order?
Yes, you can return or exchange your order within 14 days of receiving it, provided the items are unworn, unwashed, and in their original condition. Return shipping is at your own expense unless stated otherwise. For more information, visit our returns page.
7. How can I request a return?
Use our online returns portal to request a return. Once approved, you will receive further instructions for returning your items.
8. What if my order hasn't arrived or is lost?
If your order is marked as delivered but you haven't received it, please first check with your neighbors or local pickup point. If the issue remains unresolved, contact us with your order number, and we will initiate an investigation.
9. How can I track the status of my order?
You will receive a tracking number once your order has been shipped. Use this number to track your package on the carrier’s website.
10. What should I do if I receive a damaged or incorrect item?
Please email us at Info@luvsom.com
with photos of the damaged or incorrect item, along with your order number. We will resolve this as quickly as possible.
11. How can I pay for my order?
You can pay quickly and securely using various payment methods, including iDEAL, Bancontact, and credit cards. You can choose your preferred payment method during checkout.
12. How can I contact you?
You can reach us via email at Info@luvsom.com . We will respond as quickly as possible!
13. Do you offer discounts or sales?
Yes, we regularly offer sales and exclusive discounts through our newsletter and social media. Follow us on Instagram and subscribe to our newsletter so you don't miss out!
14. How can I stay updated on new drops?
Follow us on Instagram and subscribe to our newsletter to be the first to know when new drops or limited edition items are available.
15. What should I do if I ordered the wrong item?
If you've ordered the wrong item, please contact us as soon as possible so we can help with an exchange or refund (provided the item hasn't been shipped yet).
16. How should I care for my clothing?
Always follow the care instructions on the label of the item. We recommend washing your items inside out on a cold setting to keep the print and fabric in top condition.